List of active policies

Full policy

Last updated: 01 June 2026

1. Data Controller

QR Virtual Services (QRVS)
Owner: Raaed Salim
Kemptener Str. 1
87509 Immenstadt i. Allgäu
Germany

Email: info@qrvs.de
Website: https://qrvs.de

2. Purpose of Data Processing

QRVS Academy processes personal data for the following purposes:

• User registration and account management

• Course enrolment and participation

• Online learning activities

• Virtual classroom access

• Examination registration and management

• Certificate generation and verification

• Communication with students

• Technical support and security monitoring

• Compliance with legal obligations

3. Personal Data Collected

The following personal data may be collected:

• Full name

• Email address

• Username

• Country of residence

• IP address

• Course activity records

• Examination records

• Attendance records

• Certificates issued through the platform

• Payment information processed through third-party payment providers

QRVS does not store payment card information.

4. Legal Basis

Personal data is processed in accordance with:

• General Data Protection Regulation (GDPR)

• German Federal Data Protection Act (BDSG)

• Applicable European Union data protection laws

5. Data Storage and Security

QRVS implements appropriate technical and organizational measures to protect personal data against:

• Unauthorized access

• Loss of data

• Alteration of data

• Disclosure of information

Access to personal data is restricted to authorized personnel only.

6. Data Sharing

Personal data will not be sold or shared with third parties except when required:

• To provide educational services

• To issue certificates

• To manage examinations

• To process payments through approved payment providers

• To comply with legal obligations

7. Data Retention

Personal data may be retained as long as necessary for:

• Academic records

• Examination records

• Certificate verification

• Legal compliance requirements

8. User Rights

Under GDPR users have the right to:

• Access their personal data

• Correct inaccurate information

• Request deletion of personal data where legally permitted

• Restrict processing

• Request data portability

• Withdraw consent where applicable

• File a complaint with a supervisory authority

9. Cookies

QRVS Academy uses cookies necessary for:

• User authentication

• Security

• Platform functionality

• Learning progress tracking

10. Virtual Classrooms and Recordings

QRVS Academy uses virtual classroom systems for live online teaching, examinations, meetings and training sessions.

For educational, quality assurance, examination integrity and academic documentation purposes, virtual classroom sessions may be recorded.

Recordings may include:

• Audio

• Video

• Shared presentations

• Chat messages

• Participant names

Recordings are accessible only to authorized users and may be retained for educational and administrative purposes.

By participating in virtual classrooms, users expressly acknowledge and consent to the recording, storage and processing of session data as described in this policy.

11. Certificate Verification

QRVS Academy may publish certificate verification data necessary to validate the authenticity of issued certificates.

Verification information is limited to the minimum data required for validation.

12. Third-Party Services

QRVS Academy may use trusted third-party services including:

• Moodle Learning Management System

• BigBlueButton Virtual Classrooms

• PayPal Payment Services

• Brevo Email Services

• Hosting and Infrastructure Providers

These services may process data only to the extent necessary for providing the requested services.

13. Changes to this Policy

QRVS reserves the right to update this Privacy Policy at any time. Users may be required to review and accept updated versions.

14. Contact

For privacy-related requests contact:

info@qrvs.de

15. Consent and Acceptance

By registering an account, enrolling in a course, participating in examinations, accessing virtual classrooms, receiving certificates, or using any services provided by QR Virtual Services (QRVS), the user confirms that:

• They have read and understood this Privacy Policy.

• They consent to the collection, storage, and processing of their personal data as described herein.

• They consent to the use of electronic communication for educational and administrative purposes.

• They consent to the storage of academic, examination, attendance, certification, and learning records.

• They acknowledge that virtual classroom sessions may be recorded for educational, examination, quality assurance, and administrative purposes.

• They understand that certificate verification information may be published to verify the authenticity of issued certificates.

• They understand that personal data may be processed by authorized service providers necessary for the operation of QRVS Academy.

If a user does not agree with this Privacy Policy, they must not use QRVS Academy or any related services.

This Privacy Policy shall be governed by the laws of the Federal Republic of Germany and the applicable provisions of the General Data Protection Regulation (GDPR).

By creating an account, enrolling in courses, participating in virtual classrooms, registering for examinations or using QRVS Academy services, users acknowledge that they have read, understood and accepted this Privacy Policy.

Privacy Policy

Last updated: 01 June 2026

1. Data Controller

QR Virtual Services (QRVS)
Owner: Raaed Salim
Kemptener Str. 1
87509 Immenstadt i. Allgäu
Germany

Email: info@qrvs.de
Website: https://qrvs.de

2. Purpose of Data Processing

QRVS Academy processes personal data for:

- User registration and account management
- Course enrolment and participation
- Online learning activities
- Virtual classroom access
- Examination registration and management
- Certificate generation and verification
- Communication with students
- Technical support and security monitoring
- Compliance with legal obligations

3. Personal Data Collected

The following personal data may be collected:

- Full name
- Email address
- Username
- Country of residence
- IP address
- Course activity records
- Examination records
- Attendance records
- Certificates issued through the platform
- Payment information processed through third-party payment providers

QRVS does not store payment card information.

4. Legal Basis

Personal data is processed in accordance with:

- GDPR
- German Federal Data Protection Act (BDSG)
- Applicable European Union data protection laws

5. Data Storage and Security

QRVS implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration and disclosure.

6. Data Sharing

Personal data will not be sold or shared with third parties except when required to provide educational services, manage examinations, issue certificates, process payments or comply with legal obligations.

7. Data Retention

Personal data may be retained as long as necessary for academic records, examination records, certificate verification and legal compliance requirements.

8. User Rights

Under GDPR users have the right to:

- Access their personal data
- Correct inaccurate information
- Request deletion where legally permitted
- Restrict processing
- Request data portability
- Withdraw consent where applicable
- File a complaint with a supervisory authority

9. Cookies

QRVS Academy uses cookies necessary for:

- User authentication
- Security
- Platform functionality
- Learning progress tracking

10. Virtual Classrooms and Recordings

QRVS Academy uses virtual classroom systems for live teaching, examinations and training sessions.

Sessions may be recorded for educational, examination integrity, quality assurance and administrative purposes.

Recordings may include:

- Audio
- Video
- Shared presentations
- Chat messages
- Participant names

By participating in virtual classrooms, users consent to such recording and processing.

11. Certificate Verification

QRVS Academy may publish limited verification data necessary to validate the authenticity of issued certificates.

12. Third-Party Services

QRVS Academy may use:

- Moodle LMS
- BigBlueButton
- PayPal
- Email service providers
- Hosting providers

These services process data only as necessary to provide the requested services.

13. Changes to this Policy

QRVS reserves the right to update this Privacy Policy at any time.

14. Contact

For privacy-related requests contact:

info@qrvs.de

By creating an account, enrolling in courses, participating in virtual classrooms, registering for examinations or using QRVS Academy services, users acknowledge that they have read and accepted this Privacy Policy.

Terms & Conditions

Last updated: 01 June 2026

1. Acceptance of Terms

By creating an account, enrolling in courses, participating in examinations, attending virtual classrooms or using any QRVS Academy service, users agree to comply with these Terms & Conditions.

2. Services

QRVS Academy provides educational services including:

• Online courses

• Professional training programs

• Virtual classrooms

• Examination services

• Certificate issuance and verification

• Educational consulting and support

3. User Accounts

Users are responsible for:

• Providing accurate information

• Maintaining account security

• Protecting login credentials

• Updating personal information when necessary

Users may not share accounts with other individuals.

4. Course Enrolment

Course access is granted only after successful registration and, where applicable, payment confirmation.

QRVS Academy reserves the right to modify course content, schedules and instructors when necessary.

5. Virtual Classrooms

Users must behave respectfully during live sessions.

QRVS Academy may remove participants who:

• Disrupt sessions

• Violate platform rules

• Engage in abusive behavior

• Attempt unauthorized recordings or distribution of content

6. Examinations

Users must follow all examination rules and instructions.

Any attempt to:

• Cheat

• Impersonate another person

• Use unauthorized materials

• Disrupt examination procedures

may result in disqualification and cancellation of examination results.

7. Intellectual Property

All course materials, presentations, videos, recordings, examinations and documents remain the property of QR Virtual Services (QRVS) or their respective owners.

Users may not reproduce, distribute or sell educational content without written permission.

8. Certificates

Certificates are issued only when all academic and administrative requirements have been successfully completed.

QRVS reserves the right to revoke certificates obtained through fraud, misconduct or administrative error.

9. Payments

Where applicable, users agree to pay all required fees before accessing paid services.

Payment processing may be handled through approved third-party providers.

10. Limitation of Liability

QRVS shall not be liable for:

• Internet interruptions

• Technical failures beyond reasonable control

• User device issues

• Force majeure events

11. Termination

QRVS may suspend or terminate accounts that violate these Terms & Conditions.

12. Governing Law

These Terms & Conditions are governed by the laws of the Federal Republic of Germany.

13. Contact

QR Virtual Services (QRVS)

Email: info@qrvs.de
Website: https://qrvs.de

By using QRVS Academy services, users confirm that they have read, understood and accepted these Terms & Conditions.

Refund Policy

Last updated: 01 June 2026

1. General Policy

QR Virtual Services (QRVS) aims to provide high-quality educational services. This Refund Policy explains when refunds may be granted for courses, examinations and training programs.

2. Course Fees

Refund requests submitted before access to course materials is granted may be eligible for a full refund.

Once a student has been granted access to course content, learning materials or virtual classroom sessions, refunds may be denied in whole or in part.

3. Examination Fees

Examination fees are generally non-refundable after examination registration has been confirmed.

Exceptions may be granted in documented cases of:

• Serious illness

• Technical failure caused by QRVS

• Administrative errors

• Force majeure events

4. Live Training and Virtual Classes

If QRVS cancels a scheduled class or training event and no alternative session is offered, participants may request a full refund.

If a participant fails to attend a scheduled session, refunds are generally not available.

5. Certificate Fees

Fees related to certificate issuance, verification or replacement are generally non-refundable once processing has begun.

6. Payment Processing Fees

Transaction fees charged by payment providers may be deducted from approved refunds where permitted by applicable law.

7. Refund Requests

Refund requests must be submitted in writing to:

info@qrvs.de

Requests should include:

• Full name

• Registered email address

• Course or examination details

• Reason for the refund request

8. Processing Time

Approved refunds are generally processed within 14 business days.

Actual receipt of funds may depend on the payment provider.

9. Right to Refuse Refunds

QRVS reserves the right to refuse refund requests where:

• Platform terms have been violated

• Fraudulent activity is suspected

• Services have already been fully delivered

10. Governing Law

This Refund Policy is governed by the laws of the Federal Republic of Germany.

11. Contact

QR Virtual Services (QRVS)

Email: info@qrvs.de
Website: https://qrvs.de

By registering for QRVS Academy services, users acknowledge that they have read and accepted this Refund Policy.

Certificate Policy

Last updated: 01 June 2026

1. Purpose

This Certificate Policy governs the issuance, verification, use and validity of certificates issued by QR Virtual Services (QRVS) through QRVS Academy.

2. Eligibility

Certificates are issued only to participants who have successfully completed all required academic, examination and administrative requirements of a course, training program or diploma.

3. Certificate Issuance

Certificates may be issued in digital and/or printed format.

Certificates may include:

• Full name of the participant

• Course or program title

• Date of completion

• Certificate number

• QR verification code

• QRVS Academy branding

4. Verification

QRVS Academy provides certificate verification services to confirm the authenticity of issued certificates.

Verification may be performed using:

• Certificate number

• QR verification code

• Official verification page

5. Accuracy of Information

Certificate holders are responsible for ensuring that their personal information is correct before certificate issuance.

QRVS is not responsible for errors resulting from incorrect information provided by participants.

6. Replacement Certificates

Requests for replacement certificates may be submitted to:

info@qrvs.de

Administrative fees may apply.

7. Revocation

QRVS reserves the right to revoke certificates issued as a result of:

• Fraud

• Academic misconduct

• Identity misrepresentation

• Administrative errors

• Violation of examination regulations

8. Limitation of Use

Certificates confirm successful completion of a specific course or program.

Certificates do not automatically grant professional licenses, government recognition or employment rights unless explicitly stated.

9. Record Retention

QRVS may retain certificate records for verification, administrative and legal purposes.

10. Verification Data

To support authenticity checks, limited certificate information may be made available through QRVS verification systems.

11. Governing Law

This Certificate Policy is governed by the laws of the Federal Republic of Germany.

12. Contact

QR Virtual Services (QRVS)

Email: info@qrvs.de
Website: https://qrvs.de

By participating in QRVS Academy programs and accepting a certificate, participants acknowledge that they have read and accepted this Certificate Policy.

Full policy